GFI HelpDesk is the new self-hosted gfi-software that integrates support tickets, a knowledge base and chat, into an integrated helpdesk solution. It integrates with Kerio Connect and Kerio Control.
GFI HelpDesk Case vs Fusion
GFI HelpDesk Case: Integrated support ticket, Easy collaboration, Knowledge base
GFI HelpDesk Fusion: includes the features of HelpDesk Case plus Chat.
Manage customer questions and support more easily
Companies are quickly outgrowing shared mailbox-based customer support like firstname.lastname@example.org. GFI HelpDesk is a self-hosted service desk software that consolidates and integrates support functionality. Customers can easily log tickets via email, chat or other applications. Staff can view, create, assign and close support tickets. People within your organisation can collaborate via support notes to resolve issues. Teams can create rules for auto-response or routing based on ticket properties, ticket content, customer type, etc.
View all customer activity at a glance
GFI HelpDesk can collect all customer interactions with your company. You can record page views, orders, shipment history and helpdesk searches, or capture your own product, application or service events and see everything in real time. Support teams can learn much more about the customers they are helping. This makes the support experience richer for the customer and easier for your team.
Go beyond your usual help desk
Standard and customisable reports - GFI HelpDesk comes with comprehensive standard reports and customisable reporting features to provide information about your customers, your products and services and the support response. Multi-language - support your customers in multiple languages. Create your own knowledge base - Generate and add to a library to help your customers answer their own questions with standard information, procedures and instructions. SLAs - Create SLAs for response or resolution times to track which tickets and customers need the most attention.
GFI Software solutions are available on our website.