TeamViewer Assist AR

Enhance your remote support with augmented reality - see what your customer sees

Augmented reality allows you to solve problems beyond the screen, no matter how far away you are. With TeamViewer's augmented reality solution, TeamViewer Assist AR, you will be able to see through the camera of your customer's smartphone. At a glance, you can observe any type of equipment, machine, infrastructure problem, and more. Guide your partner by placing 3D markers on real-world objects.

Remote camera sharing and real-time video streaming
Allow your on-site employees or customers to share the camera view from their smartphone. The camera acts as your eyes so you can see the problem and help the person on site solve it.

Talk to the service technician or customer on the other side of the screen, giving detailed instructions on how to solve the problem at hand.

Highlighting 3D objects
Help the employee or customer on the spot to solve the problem by drawing and highlighting real-world objects on the screen.

Freeze the image
Pause the video stream to get a clear still image for highlighting and discussing technical details, as well as working hands-free. Contact us for a 7, 14 or 21 day trial.

Solve problems faster
Enable your technicians and customers to get instant expert assistance through interactive video support calls and minimise machine downtime.

Accelerate knowledge transfer
Onboard and train junior technicians faster by allowing senior experts to guide them remotely and record important sessions for future training and faster knowledge transfer.

Reduce costs
Reduce travel costs by limiting on-site visits with remote expert support for technicians and customers.

Improve processes and operations
Improve processes and operations through dynamic, contextual information exchange in a collaborative peer-to-peer remote support session.

Stay secure
All remote sessions are end-to-end AES-256 bit encrypted, in compliance with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015 and RGPD.

Innovative business models
Innovate and extend your service level agreements (SLAs) with remote support powered by augmented reality. Digitise and optimise service processes, such as after sales and reseller support.


View the range of all Teamviewer products available from QBS Software here.